In today’s increasingly digital and fast-paced business landscape, organizations across industries face immense pressure to optimize efficiency.
Operational workflows tend to involve extensive manual tasks, delays, errors and dissatisfied customers. ZeroWork.AI offers a compelling solution through AI-powered intelligent automation.
This ZeroWork.AI review provides a comprehensive look at its capabilities, pricing, pros and cons, top alternatives and more to determine if it truly delivers on empowering productivity.
What is ZeroWork.AI?
ZeroWork.AI is an award-winning artificial intelligence platform launched in 2021 specifically focused on automating business workflows through robotic process automation (RPA), machine learning and natural language processing.
Headquartered in San Francisco with over 100 employees, ZeroWork has secured $15 million in funding to date.
The tool aims to create operational efficiency across organizations by eliminating repetitive and mundane tasks. It allows cross-functional teams to configure no-code automation workflows with precision.
Compliance and security are baked into the platform adhering to enterprise standards. With real-time analytics dashboards, users can monitor automation benefits like cost and time savings.
Forrester and Gartner have recognized ZeroWork as a leader in the intelligent process automation space. The platform integrates seamlessly with existing systems like CRMs and ERPs using REST APIs.
As of 2022, ZeroWork.AI counts reputed companies like Johnson & Johnson, Verizon and Toyota among its customers.
How ZeroWork.AI Works
The ZeroWork platform architecture comprises of distributed systems working in conjunction to enable workflow automation. These include:
Robotic Process Automation (RPA) – Prebuilt software bots automate repetitive screen-based tasks replacing human effort. Bots log into systems, extract data, complete forms and more.
Machine Learning Models – Customer data like support tickets or transactions are used to train ML models. These models can categorize, prioritize and route new tickets automatically to the right teams.
Natural Language Processing – NLP algorithms understand language context and intent. Chatbots leverage NLP to have conversations and resolve customer queries 24/7.
Analytics Engine – An analytics backend offers real-time visibility into automation metrics helping measure ROI. Users can generate reports to showcase productivity gains.
Orchestrator – The orchestrator sequences end-to-end processes coordinating between bots, ML models, NLP and analytic layers.
Features of ZeroWork.AI
ZeroWork offers a robust set of capabilities that enable enterprises to transform work productivity across departments.
| Feature | Description |
|---|---|
| Prebuilt Automation Templates | Comes packaged with prebuilt automation templates for common workflows like invoice processing, customer onboarding etc |
| No Code Bot Designer | Intuitive drag and drop interface to configure software bots for custom workflows without writing code |
| OCR Document Processing | Optical character recognition instantly digitizes printed or handwritten documents |
| Analytics Dashboard | Single pane of glass to view automation metrics like time savings, productivity |
| On-Demand Scaling | Cloud-based architecture allows seamless scaling to manage increased workloads |
| Role-based Access Control | Manage access and permissions across developer, tester and administrator roles |
Across industries, customers have leveraged ZeroWork’s no code platform to automate workflows like:
- Customer onboarding
- Updating records
- Processing claims
- Resolving support tickets
- Raising accounting entries
- Managing inventory
Use cases demonstrate ~40% improvement in operational efficiency by automating manual workflows. Teams get higher quality capacity focusing on value-add initiatives.
How much does ZeroWork.AI cost?
ZeroWork.AI offers both cloud-based and on-premises deployment options. Along with customized enterprise pricing, they have standardized annual subscription plans suitable for most small & mid-sized businesses. ZeroWork also offers a free trial to test out platform features.
ZeroWork.AI Pricing
| Plan | Price | Description |
|---|---|---|
| Starter | $3,999 per year | Ideal for automating up to 10 processes |
| Professional | $7,999 per year | Best for 20+ automations with priority support |
| Enterprise | Custom Pricing | For large scale automation requirements |
Additional costs may apply based on the number of robots deployed for RPA bots or chatbot conversations. However overall, ZeroWork provides unmatched return on investment based on efficiency gains.
Forrester TEI research indicates customers can expect minimum productivity improvement between $100,000 to $300,000+ within first year of usage itself.
Pros & Cons of ZeroWork.AI
Let’s look at some clear advantages and limitations customers have experienced from the ZeroWork.AI platform:
| Pros | Cons |
|---|---|
| Simple bot configuration enables rapid automation | Steep learning curve for non-technical users |
| Works across multiple platforms seamlessly | Bot failures can impact business processes |
| Encrypted sandbox infrastructure improve security | Lack of custom reporting beyond standard dashboards |
| Enterprise-grade access controls and compliance | Chatbot NLP quality needs refinement for complex use cases |
| Faster ROI compared to other IT solutions | Platform enhancements take time compared to other SaaS |
While there are some limitations around the learning curve, NLP quality of chatbots and pace of platform innovation, for most use cases the benefits outweigh challenges especially considering quick ROI.
How to Use ZeroWork.AI: Complete Overview
Getting started on the ZeroWork.AI platform is simple and quick, allowing businesses to leverage automation benefits faster. Follow these steps:
1. Signup – Create your ZeroWork.AI account opting for either cloud or self-hosted deployment after your free trial expires. Purchase appropriate annual pricing plan based on your unique requirements.
2. Configure access – ZeroWork.AI access control system allows inviting team members and assigning appropriate roles like automation developer, testers etc along with setting permissions.
3. Install bots & templates – Browse ZeroWork.AI template library and install ready templates related to your target workflows like customer service, IT operations etc. Also create your own custom bots for proprietary processes.
4. Monitor dashboards – As automations run, the analytics backend starts compiling real-time telemetry. View prebuilt and custom dashboards showing efficiency metrics.
5. Expand automations – With successful initial workflows covered, continue expanding automation by involving more team members to build additional bots across other scenarios.
With an intuitive browser-based interface requiring no specialized coding skills, configuring and monitoring intelligent process automation is straightforward with ZeroWork.AI.
For advanced customization needs, ZeroWork provides open API allowing developers to incorporate advanced functionality into automation scripts along with webhook triggers.
Overall though, most common enterprise automation needs can be readily addressed through the platform without programming expertise.
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ZeroWork.AI Alternatives
While ZeroWork.AI leads the market for no code intelligent automation, buyers should also evaluate these alternative platforms during vendor selection:
| Tool | Pros | Cons | Price |
|---|---|---|---|
| Catalytic | Strong third party apps ecosystem | Steep pricing for full capabilities | Starts at $10K |
| Automation Anywhere | Mature enterprise-scale automation | Expensive licenses | Starts at $5K |
| UiPath | Dominant market leader in RPA | Weaker process mining capabilities | Starts at $3K |
| Blue Prism | Flexible on-prem and cloud options | Complex development environment | Starts at $5K |
| FigureEight | Specialized AI for document workflows | Narrow focus makes it less customizable | Starts at $2K |
Looking at alternatives, while tools like UiPath and Automation Anywhere provide strong capabilities, they lag in natively unifying RPA, ML, analytics making the end to end automation experience fragmented.
ZeroWork overcomes this through integrated capabilities with lower TCO. Evaluate options taking into consideration your budget, use cases and developer skills.
Conclusion: ZeroWork.AI Review
In closing, ZeroWork.AI offers a compelling intelligent automation solution transforming knowledge worker productivity across diverse industries.
The no code platform makes getting started with impactful automation accessible for all types of enterprise teams instead of just skilled developers.
While there are some areas of improvement around NLP and customizations, the ZeroWork team is responsive to customer feedback releasing upgrades regularly.
Forrester and Gartner recognize ZeroWork.AI as a leader expected to dominate the nearly $30 billion intelligent process automation market through this decade due to proven ROI.
Unless an organization requires very advanced customization, most common workflow automation scenarios can be achieved faster through ZeroWork over alternatives while reducing TCO. Take advantage of the free trial for first-hand experience and realize your automation vision.